Technology Industry Trends in 2022

A number of trends are expected to continue, as well as new ones to develop, in the coming year. These trends will introduce opportunities along with challenges in the IT industry. Read on to learn about how these movements in the industry affect its four pillars of operations, infrastructure, cybersecurity, and data.   Focus on…

Joining the Omnichannel Trend

Many pieces comprise the customer experience puzzle, and one key trend is omnichannel, wherein multiple channels are integrated in such a way that a customer can switch seamlessly from one to another including call center, chat, web and mobile. Customer experience can make the difference between retaining and losing a customer. Read on to learn…