Joining the Omnichannel Trend

Many pieces comprise the customer experience puzzle, and one key trend is omnichannel, wherein multiple channels are integrated in such a way that a customer can switch seamlessly from one to another including call center, chat, web and mobile. Customer experience can make the difference between retaining and losing a customer. Read on to learn…

Security and Compliance Go Hand in Hand

With the amount of data being generated by businesses the world over, every single day, securing this data is vital. While Government, Industry and other regulations offer compliance to standards, information security reduces business risks related to cybercrime, ransomware and other interruptions resulting in data loss. Keeping your network safe and in compliance can help…

Stay Safe from Phishing Attacks

Many threats to your network abound, and often ransomware, malware and viruses enter your network through social engineering, or “phishing” emails. Read on to learn the extent of the problem and how you can keep your business from being affected by these threats.    Phishing a Growing Threat   Social engineering attacks, including phishing, are…

Cybersecurity Awareness is the First Step

Cybersecurity Awareness month is here, and is a great time to remember the importance of protecting our networks. Cybersecurity is a puzzle with many pieces; training your workers in awareness and best practices for cybersecurity is a key part of protecting your network, applications and data.. Read on to learn how to make your workers…

Technologies That Support Remote Work

Many companies realized the benefit of remote employees working from home. With companies competing to be the employer of choice, ability to work remotely has become a benefit many job hunters are looking for. With remote work becoming even more popular, technologies like cloud, software-defined wide-area networking (SD-WAN) and more have helped to provide a…